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Privacy Policy

LAST UPDATED: January 25, 2024

MixShop, a private legal entity ("Retailer"), takes your privacy seriously and is committed to the security and protection of data for all its customers, partners, suppliers, and users ("Users" or "you") of the website "mixshop122.lojavirtualnuvem.com.br" and any other website, store, or application operated by the Retailer (collectively referred to as the "Store").

This Privacy Policy ("Privacy Policy") is intended to inform you about how we use and disclose information collected during your visits to our Store and in communications exchanged with you ("Communications"). This Privacy Policy applies solely to information collected through the Store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE TO BE AWARE OF THE TERMS PROVIDED HEREIN AND AGREE TO THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact us at the number (81) 992687472.

Additionally, the Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will take you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend reviewing the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.

If you provide Personal Data regarding other individuals, you declare that you have the competence to do so and have obtained the necessary consent to authorize the use of such information in accordance with this Privacy Policy.

Definitions:

  • "Personal Data" means any information that directly or indirectly identifies or can identify a natural person, such as name, CPF (Brazilian ID), date of birth, IP address, among others.
  • "Sensitive Personal Data" means information that reveals, in relation to a natural person, racial or ethnic origin, religious beliefs, political opinions, union membership, or membership in religious, philosophical, or political organizations, health or sexual life data, genetic or biometric data.
  • "Processing of Personal Data" means any operation performed on Personal Data, whether by automatic means or not, such as collection, recording, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or association, restriction, erasure, or destruction. Any other operation provided for by applicable law is also considered Processing of Personal Data.
  • "Data Protection Laws" means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Data Protection Law ("LGPD").

Use of Personal Data: We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services at the Store, customizing and improving your experience. Examples of how we use the data include:

  • Facilitating your purchase of products and/or services at the Store.
  • Confirming or correcting the information we have about you.
  • Sending information that we believe may be of interest to you.
  • Personalizing your Store usage experience.
  • Customizing advertising for you based on your interest in our Store.
  • Contacting you by phone and/or email address provided. We may contact you personally, by voicemail, through automatic dialing equipment, by text messages (SMS), by email, or by any other communication method your device is capable of receiving, in accordance with the law and for reasonable business purposes.

Moreover, the provided Personal Data may also be used as we deem necessary or appropriate: (a) in accordance with Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with a court decision, regulatory decision, or decision by competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our rights, privacy, and security, yours, or those of third parties; (f) to detect and prevent fraud; (g) to enable us to use available actions or limit damages that we may suffer; (h) otherwise permitted by law; and (i) to enforce our Terms and Conditions of Use.

THE PLATFORM IS NOT INTENDED FOR INDIVIDUALS UNDER 18 YEARS OLD, AND WE ASK THAT SUCH INDIVIDUALS DO NOT PROVIDE ANY PERSONAL DATA TO US.

Non-provision of Personal Data: You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to provide the necessary assistance, deliver the product, or provide the contracted service.

Collected Data: The general public may browse the Store without the need for any registration or submission of Personal Data. However, some Store features may depend on registration and submission of Personal Data, such as completing the purchase/hiring of the service and/or facilitating the delivery of the product/service by us.

When contacting the Store, we may collect:

  • Contact data: Name, surname, phone number, city, state, and email address.
  • Information you submit: Information you submit via forms (questions, complaints, suggestions, criticisms, compliments, etc.).

During general browsing on the Store, we may collect:

  • Location data: Geolocation data when you access the Store.
  • Preferences: Information about your preferences and interests in relation to products/services (when you tell us what they are or when we deduce them from what we know about you).
  • Store navigation data: Information about your visits and activities on the Store, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, the website address from which you arrived. Some of this information is collected using our Automated Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automated Data Collection Tools in item 7 below.
  • Anonymous or aggregated data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you will be identified through the use of this data with available technology.
  • Other information we may collect: Information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information, Store usage data, and information collected through cookies, pixel tags, and other technologies.

We do not collect Sensitive Personal Data.

Sharing of Personal Data with Third Parties: We may share your Personal Data:

  • With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and data hosting and storage service providers, fraud management, customer support, sales on our behalf, order fulfillment, content customization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example.
  • With third parties to help us manage the Store.
  • With third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or conveyance of all or part of our business, assets, or capital (including those related to bankruptcy or similar proceedings).

International Data Transfers: Personal Data and information of other types collected by us may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Automatic Collection of Personal Data: When you visit the Store, it may store or retrieve information in your browser, either in the form of cookies or other similar technologies. This information may be about you, your preferences, or your device and is primarily used to make the Store work as you expect. The information generally does not identify you directly but can offer a more personalized internet experience.

In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:

  • Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, name and version of the operating system, device model and manufacturer, language, type, and version of the Internet browser you are using. We may use this information to ensure that the Store functions properly.
  • Use of cookies: Cookies allow the collection of information such as the type of browser, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience using the Store, as well as target advertising to you based on your interests. We also collect statistical information about the use of the Store for continuous improvement of our design and functionality. If you do not want your information to be collected through cookies, you can configure cookies in the "options" or "preferences" menu of your browser. In the links below, you will find more details on how to adjust the cookie preferences of the most popular internet browsers:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer
  • Microsoft Edge
  • Opera

If you want to learn more about advertising and remarketing cookies, which serve to target advertising based on each user's interests and the number of visits they made to our site and their internet searches, visit:

Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and invisible GIFs) may be used to track actions of Store users (including email recipients), measure the success of our marketing campaigns, and collect statistical data about the use of the Store and response rates. In case you have personalized advertising active on tools such as Facebook, Google, or Bing, the information may be used to display ads on their services. If you do not want to be tracked, you can request it from each of the services:

We may hire behavioral advertising companies to obtain reports on Store ads across the internet. For this, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of other users, of our Store and third-party websites. We are not responsible for pixel tags, cookies, and similar technologies used by third parties. You can configure your preferences in your browser's menu. Be aware that if you change computers or browsers or use multiple computers or browsers, you will need to repeat this process for each computer and browser.

User Rights: You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or elimination of unnecessary, excessive, or data processed in violation of the law; (v) portability of Personal Data to another service provider, provided this does not affect our industrial and trade secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about entities with whom your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) revocation of consent. Your requests will be treated with special care to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that the sharing of Personal Data is only done with its owner.

You should keep in mind that, in certain cases (for example, due to legal requirements), your request may not be immediately satisfied, and we may not be able to comply with it due to compliance with legal obligations.

Security of Personal Data: We seek to adopt the technical and organizational measures provided by Data Protection Laws appropriate to protect Personal Data in our organization. Unfortunately, no transmission or data storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of any of your accounts has been compromised), please notify us immediately.

Hypertext Links to Other Sites and Social Networks: The Store may, from time to time, contain hypertext links that will redirect you to sites of our partner networks, advertisers, suppliers, etc. If you click on any of these links to any of these sites, remember that each site has its own privacy practices, and we are not responsible for these policies. Check these policies before submitting any Personal Data to these sites.

We are not responsible for the policies and practices of collecting, using, and disclosing (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data that you disclose to other organizations through applications, related to such applications, or posted on our social media pages. We recommend that you be informed about the privacy policy of each visited site or each service provider used.

Updates to this Privacy Policy: If we change our Privacy Policy, we will publish the new text on the Store, with the updated revision date. We may change this Privacy Policy at any time. If there is a significant change in the terms of this Privacy Policy, we may inform you through the contact information we have in our database or through a notification on our Store.

We remind you that we are committed not to treat your Personal Data in a way incompatible with the objectives described above, except as otherwise required by law or court order.

Your use of the Store after the changes means that you have accepted the revised Privacy Policies. If, after reading the revised version, you do not agree with its terms, please end access to the Store.

Person Responsible for Processing Personal Data: If you wish to exercise any of the rights provided in this Privacy Policy and/or Data Protection Laws or resolve any doubts related to the processing of your Personal Data, please contact us at the email [email protected]. The person responsible for processing Personal Data is Gideão Gilberto Da Silva, CPF No. 130,322,584-05.